Customer Service Manager Online Resumes

Business Analyst ERP System Administrator

Stability, Advancement possibilites,abitlity to help on all levels

Ideal Companies: Military, Govenment, State and City, Hospitals

Tags for this Online Resume: Analyst, ERP System Admiistrator, Business Analyst, Ellipse, PeopleSoft, Data Expert, Database Admin, Support Specialist, Customer Support

Operations Leader

To obtain a challening career in management which utilizes my experience, education, and training.

Call Center Technology Support Director /Consultant

Call Center Executive with proven ability in managing call center technology projects that support strategic planning. In depth expertise in ACD and Call Type Reporting, Call Volume Forecasting and Call Center Staffing requirements. Exceptional ability in call flow design and management. Proficient in virtual call center concepts and design.

Ideal Companies: Five9, ASPECT, United Health

Tags for this Online Resume: ACD, IVR, Microsoft Office Suite, Reporting, Automated Phone Script Design, Metric Analysis and Interpretation, Forecasting, Voice overs, Presentations, Budgeting, Vendor oversight

Manager food service industry

Management in food service front or back of the house. full service restaurant,fast food restaurant and cafeterias any type of food.

Ideal Companies: Timber Lodge steak house, Can holding group panera bread, Chicago panera bread, KBR international.

Tags for this Online Resume: Assistan manager, Food service industry, Customer service, Certfied in food service, Fluent english and spanish, People person

Call Center Director

Director of 250 seat inbound Call Center

Professional -21 years experience-labor relations-human resources-customer service

A visionary professional with a unique blend of expertise in operational management, Union/Labor policies and human resources contributing to delivering the highest standards of commitment to cost- containment, efficiency and service reliability while following Core Competencies. Utilizing the newest business strategies with a traditional work ethic and 21 years experience.

Ideal Companies: Goggle, Telephonics

Tags for this Online Resume: Labor Contract Negotiations, UNIX, SQL, Safety and Risk Management, Analytical, Human Resources

Atlanta GA Healthcare & Medical Customer Support & Call Center Director Resume

As Director of Global Call Center Operations for Philips Healthcare Informatics, my focus was driving customer satisfaction, delivering a world class customer experience utilizing Best Practice process, while leveraging and creating tools. Analyzing metrics and data sets, using Lean Sig Sigma methodology I was able to bring together four support centers internationally, and deliver a unified global customer experience. I’m...

Ideal Companies: Philips Healthcare, GE, Siemens, Toshiba. Dish Network

Tags for this Online Resume: Atlanta, Marietta, Medical Case Manager, Medical Call Center Management, Healthcare Manager, Call Center Director, Field Service Operations, Customer Support, Program Manager, Program Director, Strategy Creation, merger and aquisition, alpharetta, crm, best practice, telephony, roswell, duluth, johns creek, Lean six sigma

Experienced Operations Manager - Call Center Background

Operations manager possesses over 20 years of combined experience directing the development of new organizational divisions, corporate accounts, and business strategies. A leader equipped with a proven track record of generating major increases in profitability, reduction in costs, and improvements in service quality, as well as employee engagement. Responsible for recruiting, training, employee development and establishing...

Tags for this Online Resume: Coaching/development, Recruiting/Training, Customer Service improvements, Reduction in cost