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About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Education level: |
Master |
Will Relocate: |
Yes |
Location: |
Menlo Park, CA |
Work Experiences
2/1990 - 2/1991
KLA-Tencor
Manager
- Technical Instruction Supervisor
Lead the team of four trainers (plus contractors or loaned personnel) in the development of technical training courses for customer service. Performed the budgeting and planning for the function. Lead the team in developing modular courses that fit both customer and field engineer needs.
5/1988 - 2/1990
KLA-Tencor
Individual Contributor
- Technical Instructor A
Developed technical competence and performed as one of the three principle instructors delivering the 13-week Defect Inspection Field Engineer training curriculum. Areas of expertise were in operation/application, software, computers (controller) and image computer.
11/1984 - 5/1988
