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Summary
I am looking for a new opportunity where I can be an asset to an organization by using my experiences in many aspects of strategic planning, business development, and administration along with my strong domain knowledge reaching across government regulations, IP-based telecommunications, American Sign Language interpretation, technology insertion, contracting and people development. My interests lie in the development and implementation of creative models for improving business and organizational operations and strategy implementation especially where a successful unique blend of both human capacities and technology is integrated.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Self-Employed | 9/2006 - Present |
| Snap Telecommunications, Inc. | Executive | 10/2004 - 9/2006 |
| Communication Access Network of America, Inc. | Executive | 2/1997 - 5/2006 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Concord School of Law | Law (expected graduation 2010) | 2009 | Law Degree |
| East Carolina University | Business Administration | 1994 | Bachelor Degree |
Social Media
| TYPE | TITLE | URL | DESCRIPTION |
|---|---|---|---|
| Website | TerpLink.com | http://www.terplink.com | This is a professional networking site for Sign Language interpreters I started in 2006. |
Job Details
Highlights:
• Developed financial and operational strategic plan and managed activities of service providers for 30 clients with annual sales of nearly $2 million in three states. • Supervised relationships with clients, partners, regulators, and corporate legal counsel to manage service delivery, marketing, contract negotiation, federal regulatory compliance, and human resource issues. • Sustained 30% annual growth rate within highly competitive market by developing strategic, long-term business plans, attracting and retaining talented staff, and cost control processes-outlasted and outperformed major industry players. • Conducted due diligence for federal contract opportunities, and later created the operational infrastructure and growth strategies that facilitated substantial business expansion prompting an average 20% annual increase in professional staff and ongoing business for the firm.Companies I like:
booz allen hamilton, federal government, caci, federal communications commission
Job Skills
Keywords
- Federal Acquisition Regulations (FAR)
- State procurement systems
- Request for Proposal (RFP)
- Request for Quote (RFQ)
- Request for Information (RFI)
- procurement
- Americans with Disabilities Act of 1990
- Rehabilitation Act of 1973 as re-authorized
- Incorporation Law
- Trademark Law
- Telecommunications Relay Service (TRS)
- VoIP
- E911 Requirements
- Appropriations Law
- Generally Accepted Accounting Principles (GAAP)
- Financial Accounting Standards Board (FASB)
- Windows Server 2000/2003/2008
- Microsoft Office
- Web Application Development Project Management
- Requirements Gathering
- Usability Studies / Use Case
- Session Initiated Protocol (SIP)
- H.323
- H.263
- H.264 Video Codec
- G711 Audio Codec
- Asterisk Open Source IP PBX
- Media Gateway Translation (SIP-H.323) Design
- Virtualization Technologies
- Text Telephone Devices (TTY)
- Closed Captioning
- Video Conferencing Equipment
- Polycom
- Tandberg
- Netmeeting
- D-Link
- Grandstream
- Logitech
Responsibilities
Established effective communications with federal and state regulators and their staffs. Spearheaded the planning and building of all operations for a start-up telecommunications business, consisting of state and federal licensing and reimbursement to provide video telecommunications relay service.
• Established strategic vision, elevated organization's profile throughout the telecommunications relay business community.
• Consulted widely with key industry groups, professional associations, and regional consumer advocacy groups to facilitate meaningful direction.
• Assumed full responsibility for the strategic planning, development, operations, sales and marketing, customer service, human resources, administration, and P&L performance.
• Founded the first telecommunications common carrier certified by the FCC for reimbursement of video relay, and managed business development, sales and marketing, process development, human resources, business law, and asset purchases.
Executed complete company start-up including contract negotiation, staffing, and financing. Provided board members with monthly financial statements, current business trends and suggestions for future direction. Developed valuable business relationships with key clients/constituents. Developed expertise in obtaining government contracts to provide language services. Developed successful sales and marketing plan within budget constraints. Created integrated sales and marketing strategies, and coordinated national and regional sales program implementation.
• Conducted a skills analysis that reinforced the need for staff and managers to concentrate on specialist knowledge.
• Developed cash management protocol allowing for reduced credit line interest expense through payroll and billing variability.
• Introduced personnel and executive incentive plans to enhance performance, quality, efficiency and bottom-line profitability.
• Analyzed and compiled software accessibility improvements for an international voice over IP company.
• Participated in effective industry coalition providing enhanced emergency 911 services via telecommunications relay services.
• Researched and prototyped new Web technologies and techniques to realize benefits of content management and constituent relationship management applications.
• Tied back office membership databases to Web site to provide personalized experience for members.
• Validated design approach by tracking user interactions with website before and after makeover.
