Customer Service Professional/ interpersonal, communication and leadership skills. Resourceful, creative, loyal

COMPANY	POSITION HELD	DATES WORKED
First Data	(Confidential)	1/2006 - 4/2006
Intercontinental Hotels Group	(Confidential)	4/2005 - 8/2006
MCI WorldCom	(Confidential)	10/2002 - 4/2004
Interland	(Confidential)	2/2000 - 9/2002

SCHOOL	MAJOR	YEAR	DEGREE
Advanced Career Training	Computer Networking;Business	2000	Associate Degree

Highlights:

Everyday there are people who want to report the exceptional service I give them. This is the highlight of everyday; to know that I've helped someone who needed it.

Companies I like:

Matria, Acuity, U-Line,

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

1.) Was able to assist customers with credit card machine difficulty, when others wouldn't and couldn't. 2.)Went above and beyond the call of duty to ensure problem was fixed, solved, and prevented.