Hard-working with project management abilities. Ability to work within a Group as well as alone. Exceptional customer service skills with the ability to communicate and understand customer needs, while managing and implementing those requirements.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/1997 - Present
US Air Force	(Confidential)	2/1985 - 1/1997

SCHOOL	MAJOR	YEAR	DEGREE
Air University [Air Force]	Programs and Mobility [Logistics]	1989	Associate Degree
Air University [Air Force]	Business Administration	1985	Associate Degree

Highlights:

US Air Force - Medal of Commendation - Airman of the Year - 1987 - Airman of the Month - April 1988Texas Instruments - Currently sole Business Analyst and System Administrator of the Problem Tracking system used world-wide.

Companies I like:

Mary Kay; Disney; city/state government in Dallas Texas or Garland Texas;

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• System Administrator
• Information Technology
• Remedy
• Helpdesk

Presently handles all incoming requests for the Enterprise-wide problem tracking system. Handles all business analyst duties as well as administrator duties for this system. Allows company to track internal and external issues from internal employess, outside customers and vendors. This allows company to analyze data to earmark areas for improvement and/or cost savings/effectiveness by determining key problem areas affected by outage or other issues that would impact production or shipping.