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Inspirational and motivational leader working for reputable growing business who products and services focus on the betterment of others
Customer Service Supervisor
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Supervisor |
Highlights: |
• I am proficient in all Microsoft applications for example I have used Microsoft publisher to create certificates for recognition, utilized PowerPoint to create presentations, excel to track quality performance as well as create spreadsheets for save audits, Microsoft word for writing quarterly competency reviews as well as annuals, etc.• I have efficient typing skills-took inbound calls in 3 -5 minutes I had to complete all account changes and document the account before getting off the phone and complete this during the 3-5 minutes.• Some of the training I took during the time I was a leader with US Cellular is : 7 habits of highly effective people; situational leadership ; connecting with customers; healing the customer relationship; leadership development workshop through U.S. Cellular; • I lead a group of 10-15 associates at any given time from 2004-2007, during my leadership experience I performed multi-departmental interviews; gave timely feedback to my associates through weekly one-on-one sessions in which I reviewed my associates customer interactions through call reviews and worked with my associates on development plans for their personal and professional goals; processed payroll reports for my team; created power-point presentations for team and leadership meetings and presented; presented departmental performance through board reports monthly; wrote extensive quarterly and annual reviews for bonuses and annual merits. I took inbound calls to assist my associates when service levels were low to ensure that customers where taken care of in a timely manner as a supervisor; took escalated calls during my time in Help desk for 3 years and as a supervisor/leader with U.S. Cellular, exemplifying my actively listening skills as well as troubleshooting skills. I processed audit reports on my associates to ensure they were tracking the customers they saved appropriately and to track trends for reasons why customers where leaving the company, I utilized excel to track associate performance as well as other report systems such as performance database known as the PTP database, and administered progressive disciplinary action as needed, among many other supervisory and administrative tasks.• I took inbound calls in the Tulsa customer care center for the first 5 years I worked for US Cellular demonstrating that I am efficient with proper business phone etiquette and customer service skills• Utilize outlook calendar to set appointments, as well as, utilize a Franklin Covey agenda to keep up with appointments and so forth• Coordinated fundraising events for United Way for US Cellular |
Ideal Companies: |
I am open to work for any reputable, growing business searching for leaders/supervisors and clerical/administrative associates |
Education level: |
High School/GED |
Will Relocate: |
No |
Location: |
Broken Arrow, OK |
Major Responsibilities
Serving others, being a leader has been and inspiration to me and very humbling. Watching the growth of other's and knowing that you were apart of that growth is not only touching, but motivating and inspiring and makes the hard work all worth it.
Work Experiences
2/1999 - 4/2007
