Outstanding system analyst and computer support specialist with experience in the information systems arena and working in a data center. Areas of expertise include application development and testing, and end-user support via telephone, email, and remote control. Proven track record in helping to increase productivity through performance improvement and state-of-the-art technologies. Excellent communication skills in verbal, written, presentation, white boarding with both management and end-user with a proven track record in helping to increase productivity through performance improvement and state-of-the-art technologies.