Summary
Effective Information Technology Manager, with varied 20+ years experience in applications, operations and project management. Earned PMP Credential in 2009. Skilled at analyzing, planning and implementing operational initiatives such as: tool roll-outs, metric collection, database upgrades and training plans. Effective mentor/coach; proficient in working with cross-functional teams to define requirements, translate into technical architecture and solution designs and implement on time and budget. Successful track record in applying IT technology and methodology to link people, automate processes and improve operating efficiency.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Verizon Business | Manager | 10/2005 - 7/2009 |
| Remedy Corp - BMC Software | Manager | 7/1999 - 4/2005 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| University of Texas at Austin | MBA - with IT | 1989 | Master Degree |
| San Jose State University | Business Administration - Management | 1982 | Bachelor Degree |
Job Details
Highlights:
• Drove initiative to implement Oracle Enterprise Manager and DB Artisan, resulting in process improvements and enhanced diagnostic capabilities.Companies I like:
Keywords
Responsibilities
• Facilitated business unit passing PCI and SAS 70 audits by refining procedures, producing documentation, increasing security, implementing and adhering to sound controls.
• Led cost-saving effort to build off-shore capability in Chennai.
• Met service level agreements for delivery of high priority problem tickets, minimizing downtime while partnering with third parties and customer’s technical resources.
• Oracle performance tuning - rewrote and optimized complex queries resulting in enhanced database delivery.
