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Job Skills

Technical- Ability to create and read construction drawings of multiple disciplines
Conduct New Hire Orentation Classes and prepare New Hire Packets
Vendor Management
2007 MSOffice: Word, Excel, PowerPoint, Outlook
Budget and Planning Management
Professional Development and Coaching
Technology/Needs Assessments
Curriculum Development
Computer Based Training
Virtual Facilitator
Performance Management

Interests

• Curriculum Development
• Leadership Development
• Mentoring and Coaching
• Change Management
• Call-Center Training
• Virtual Classroom
• Sales Training
• CBT
• Classroom Facilitation
• Adobe Captivate
• Manager
• Trainer
• Product Training
• Operations Training
• Customer Service Skills
• Webinars
• Blended Learning
• Information Mapping
• WebEx
• Microsoft LiveMeeting
• Power Point
• Online Learning
• Needs Assessment
• Gap Analysis
• Performance Management
• Process Improvement
• Project Management
• Certification Programs
• Chicago
• Illinois
• Schaumburg
• O'Hare
• Itasca
• Elgin
• Hoffman Estates
• Bloomingdale
• Oak Brook
• Chicagoland

Robert P.

Training and Development Professional

About me

Seasoned training professional seeking a challenging career opportunity that will make use of project management and curriculum development skills, leadership abilities, and experience in both classroom and virtual learning environments.

Overview

Highlights:

* Implemented virtual learning solutions for remote employees in the United States, United Kingdom, and Ireland. * Initiated the use of Camtasia and Adobe Captivate software to create CBT learning programs. * Created and managed internal certification programs in direct marketing and project management for hundreds of participants. * Supported the rollout of a new claims system by successfully developing and implementing training programs and collateral support materials and providing hands-on learning opportunities for over 1,500 employees across the United States.

Work Experience

Company	Position	Dates Worked
(Confidential)	Contractor / Freelance	8/2009 - Present
ConferencePlus	Manager	10/2006 - 5/2009
Experian Marketing Services	Individual Contributor	10/2000 - 5/2006
MetLife Auto and Home Insurance Company	Individual Contributor	11/1998 - 10/2000
MetLife Auto and Home Insurance Company	Individual Contributor	8/1996 - 11/1998

Education

School	Major	Year	Degree
Roosevelt University	Marketing Communications	1995	Master Degree
Purdue University	Consumer Affairs	1990	Bachelor Degree