To use my extensive clerical and customer communication skills to aid the business for whom I work to increase customer loyalty and company profitability.

COMPANY	POSITION HELD	DATES WORKED
Waste Management, LLC	Individual Contributor	11/2001 - 6/2009

SCHOOL	MAJOR	YEAR	DEGREE
Theodore Roosevelt High School	Business	1967	High School/GED Degree

Highlights:

Was selected to implement a corporate program to increase customer loyalty by assuring that new customers were processed correctly and service issues were resolved promptly. Customer service issues were decreased to under 3%.

Companies I like:

Anthem, Wellpoint, American Cancer Society

Vendor Management
MS Excel, Word and Power Point
Professional Development and Coaching
Technology/Needs Assessments
Retention

• Assit
• Communicate
• Resolve
• Retain
• Empathize
• Educate
• Micro Soft
• Excel
• 50 wpm

Being the point of contact for a group of customers. Assisting with their concerns and needs. Respecting each clients individual needs and specific issues. Gaining customer confidence and trust, thus increase customer loyalty and company profitability.