Results-driven telecom provisioning technician with a proven track record of 24+ years of domestic and international experience installing and repairing corporate, high-speed voice and data networks. Leverage strong project management and organizational skills to coordinate the development and implementation of cutting-edge telecommunications systems, network infrastructures and related components. Capitalize on superior communication, problem solving and analysis skills to identify and resolve technical issues impacting the continuous delivery of telecom services to worldwide customers. Lead and motivate cross-functional teams, providing the guidance and support needed to meet and exceed both client and business expectations.

COMPANY	POSITION HELD	DATES WORKED
Verizon Business	Individual Contributor	12/2008 - 5/2009
Verizon Business	Individual Contributor	1/2001 - 12/2008
Verizon Business	Individual Contributor	2/1985 - 1/2001

SCHOOL	MAJOR	YEAR	DEGREE
Stevens Institute of Technology	Engineering	2009	Bachelor Degree
Rockland Community College	Accounting	1976	Associate Degree

Highlights:

* Facilitated the overseas resolution of an STM-1 level issue that intermittently affected the delivery of telecom services to 1K+ customers by utilizing Centest and TB310 test equipment in addition to accessing required daxes using correct logins to isolate the source of trouble. * Played a key role in acquiring Bloomberg Financial as a Verizon client and generating millions of dollars in revenue after identifying and resolving a network configuration issue that affected access to their corporate site using Centest and TB310 test sets. * Consolidated the Verizon MCIT Room in Piscataway 6 months ahead of schedule by effectively working with a telecommunications engineer in Texas throughout the entire project lifecycle, which involved determining whether circuits were still active and wired; disconnecting functioning circuits and moving them to a new path; and documenting all changes within corporate databases. * Coordinated all aspects of circuit installation projects in Piscataway ITMC, which involved issuing wiring orders to proper parties as well as troubleshooting all issues incurred using various test equipment. * Significantly reduced overhead costs by installing new cables and patch panels in Verizon’s telephone room and the Piscataway ITMC to reroute traffic off other telecom carriers and into corporate facilities. * Ensured compliance with provisioning standards by successfully revising and updating all the records on several corporate database systems.

Companies I like:

Verizon, AT&T, Verizon Business, Verizon Wireless

Data Networking - LAN / WAN
Search Engine Optimization (SEO) Techniques & Search Engine Marketing (SEM) Campaigns
MS Excel, Word and Power Point
Technology/Needs Assessments
Exceptional communication skills, verbal and written.
Cross-functional group facilitation
Expert at telecom installation and repair of Corporate high speed data or voice lines domestically and globally.
Highly organized and focused project manager.
Self-motivated and highly adaptable.
Extensive experience in customer satisfaction initiatives.

• Exceptional communication skills, verbal and written
• Highly organized and focused project manager.
• Self-motivated and highly adaptable
• Extensive experience in customer satisfaction initiatives
• speed data or voice lines domestically and globally.
• team leader and a team player.

Maintained Verizon’s telecommunications network to ensure the continuous delivery of services to domestic and international clients. Assisted the Central Provisioning Center with all circuit and mux installation, modification and disconnect projects throughout the world. Ensured adherence to maintenance center processes for flash situations. Provided technical phone support to resolve IPL/GDL trouble tickets and assist with STM-1 Level installation orders. Engaged the assistance of other support group members to solve complex issues and customer escalations. Leveraged equipment engineering expertise and appropriate testing tools to detect, troubleshoot and communicate technical faults impacting network components to customers, telecom providers, vendors and support groups. Monitored and analyzed the performance, software loops and alarm histories of specific equipment to isolate problems. Conducted remote tests and provided operational support in collaboration with other carriers and network locations to ensure circuit integrity. Maintained databases to accurately record and track all trouble tickets and reported issues. Prepared daily reports to monitor and ensure compliance with network status and provisioning requirements.