Operations manager possesses over 20 years of combined experience directing the development of new organizational divisions, corporate accounts, and business strategies. A leader equipped with a proven track record of generating major increases in profitability, reduction in costs, and improvements in service quality, as well as employee engagement. Responsible for recruiting, training, employee development and establishing policy and procedure. Also responsible for fiscal decisions, scheduling and goal setting for employees, strategic planning for future development and participating in corporate meetings, enterprise goals and achieving the goals of the client services.

Highlights:

• Coaching/development
• Recruiting/Training
• Customer Service improvements
• Reduction in cost