I am seasoned professional very interested in securing a position as a Voice Engineer and or Data Networking Engineer. I have over 15 years of voice and data systems experience on multiple platforms.

Highlights:

* Supervised all facets of the data network at the Monroe, Louisiana sites consisting of Cisco routers and data switches located at four sites and eight buildings with 2,000+ employees * Administered Avaya PBX systems, Nortel PBX systems, Avaya EAS Call Center, Rockwell Call Center Switch, and the Nortel Call Center Solution * Primarily held responsible for data implementation and field services engineering supporting the data requirements of J. P. Morgan Chase’s Southeastern Region consisting of banking offices and processing centers in 10 states * Conceptualized and designed universal data wiring plans for voice and data communications utilizing UTP and fiber optics * Formulated and maintained the Loan Production and Secondary Marketing System supporting 600 users in 38 locations nationwide * Successfully designed the CORNET© PC/IBM Midrange network supporting 500 loan offices nationwide * Reputed as the lead programmer utilizing RPG, RPG/400, CL/400, and DB2/400 on the AS/400 and PC platforms * Managed the IBM Midrange Systems as well as providing business analysis, requirements definitions, systems design, application and database design, development, contract negotiations and acquisition of all hardware, software, and services

Companies I like:

AT&T, Qwest, Level3

Technical- Ability to create and read construction drawings of multiple disciplines
Work with Data Networking-LAN/WAN
Vendor Management
2007 MSOffice: Word, Excel, PowerPoint, Outlook
Technology/Needs Assessments
Avaya Voice Systems
Cisco Data Systems
Call Center Management
Troubleshooting
VoIP
System Design and Implementatiom
Leadership, Training, and Team Building
Analytical Abilities
Project Management
Operations Management
Technical Support
Strategic and Tactical Plans Development
Problem Resolution

• Avaya
• Cisco
• IVR / VRU
• Call Center
• CMS
• Project Management
• IOS
• VoIP
• WiFi
• IVR
• VRU
• Telecommunucations
• CCNA
• CCNP
• CCDA
• CCDP
• CCNA-Voice
• Net
• EIGRP
• IGRP
• OSPF
• RIP
• EAS
• Cisco Works
• RPG
• Visio
• Autocad
• SIP
• Netscout
• Solar Winds
• Etherpeek
• Sniffer
• CIDR
• NAT
• PAT
• Octel
• Intervoice
• Brite
• Nortel Rockwell
• Gateway
• Router

Directed and coordinated all aspects of the voice and data operations for 2,000+ employees across multiple sites. Provided expert oversight to voice and call center operations for 400-agent call center along with voice systems engineering, implementation, provisioning, call accounting, voicemail, and IVR/VRU operations. Efficiently performed LAN/WAN engineering, installations, cabling, configuration management, monitoring, troubleshooting, and maintenance of the data network. Spearheaded end-user support, scheduled equipment repair, and performed troubleshooting under time constraints. Completed numerous tasks including performance analysis, systems tuning, capacity planning, and systems security design and implementation. Coordinated R&D and analysis functions for telecommunications and network operations. Provided cost effective business analysis and requirements definition services to the business units. Employed in-depth knowledge of voice and data communications networks with remote locations through OC12, OC3, DS3/T3, DS1/T1, DSL, ISDN PRI, ISDN BRI, Frame Relay, ATM, 56kb DDS, and analog circuits. Meticulously led 12 FTEs in operations, programming, and telecommunications to develop their competencies and achieve maximum performance level.