It is said that "to serve is to rule," it is even more true that to serve is to sell. Today, you cannot compete on price, anyone can be tomorrows price leader if they are willing to give enough of their profit away. Very rarely can you compete on features for next week someone else will surely come out with a product that does what your product does, and more. No, today there is only one real way to truly beat your competition, and that is through serving them, treating them the way they want to be treated and doing so with alacrity. My name is Bill Kistner, and this is what I do.

COMPANY	POSITION HELD	DATES WORKED
Vista Products	Individual Contributor	10/2006 - 3/2009
Clark Security Products	Individual Contributor	5/2003 - 7/2006
Phoenix Tool and Equipment	Self-Employed	10/1995 - 4/2003

SCHOOL	MAJOR	YEAR	DEGREE
Equivalent Experience	Business Administration	2003	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Book	Customer Centered Selling (Joles)		A look into the sales cycle and the stages a customer goes through.
Book	The Little Red Book of Selling (Gitomer)		A down to earth look at selling.
Book	Networking with the Affluent (Stanley)		A look into how the affluent see and respond to the world a bit differently, and how to network with them.
Book	Present Like a Pro (Maxey & O’Connor)		Ways to improve your presentation skills
Book	Primal Leadership (Goleman, Boyatzis, McKee)		A fantastic book on leadership!
Book	The 12 Bad Habits That Hold Good People Back (Waldroop, Butler)		A look at the habits most of us have and why we need to shed them.
Book	The 5 Dysfunctions of a Team (Lencioni)		The "hows" and "whys" a team has trouble.
Book	The 5 Temptations of a CEO (Lencioni)		A great look at leadership.
Book	Built to Last (Collins & Porras)		A fascinating look into several companies who tower above their peers while standing the tests of time.
Book	Customer Satisfaction is WORTHLESS; Customer Loyalty is Priceless (Gitomer)		Another Jeffrey Gitomer book, and the title alone says why so many businesses today just don't seem to get it.
Book	Developing the Leader Within You (Maxwell)		John C Maxwell's take on leadership.
Book	Exceptional Customer Service (Ford, McNair, Perry)		Another look at customer service.
Book	Execution (Bossidy & Charan)		How to turn plans into something great.
Book	Good to Great (Collins)		A bit of a "prequel" to Built to Last. How great companies got to be great.
Book	The Leadership Challenge (Kouzes & Posner)		A class on leadership, but in a book.
Book	Little Black Book of Connections (Gitomer)		How to build meaningful relationships that help build business.
Book	Little Gold Book of YES! Attitude (Gitomer)		Victor Frankl once said that the freedom to choose one's own attitude is the last freedom. This is a book on how to choose and shape your own attitude.
Book	Little Green Book of Getting Your Way (Gitomer)		Mr. Gitomer's take on the art of persuasion.
Book	Little Platinum Book of CHA-CHING! (Gitomer)		How to help yourself become more successful.
Book	Little Red Book of Sales Answers (Gitomer)		More sales advice from Mr. Gitomer.
Book	MBA in a Box (Kurtzman)		The basic principles taught in an MBA course, but in a book.
Book	The One-Minute Manager (Blanchard & Johnson)		A short book on balance in management.
Book	Sales Bible (Gitomer)		more sales advice from Mr. Gitomer, but this time with a bit more theory mixed in.
Book	Success Built to Last (Porras, Emery, Thompson)		Take the principles from Built to Last and Good to Great, and fit them to people.
Book	There’s No Such Thing as Business Ethics (Maxwell)		Ethics are ethics, and wrong is wrong whether in life or business.
Book	Thinkertoys (Michalko)		A book that proves that the term "outside the box" is in fact cliche.
Book	Thinking for a Change (Maxwell)		A reminder that we need to make time to think.
Website	Gitomer.com	http://www.gitomer.com	The web site of Jeffrey Gitomer, a "sales guru."

Highlights:

I am constantly improving my education, reading books and attending seminars on selling, presentation, and business. I successfully ran a tool and equipment sales business for 8 years, from October 1995 to April 2003.

Companies I like:

Oldsmobile in the 1960's: They were innovative, and customer focused., Boeing: Boeing bet the company on the 747, that's bold!, Meguiar's: Barry Mequiar promotes the car hobby because he loves it, and his company follows with him.

Conduct New Hire Orentation Classes and prepare New Hire Packets
2007 MSOffice: Word, Excel, PowerPoint, Outlook
Budget and Planning Management
Professional Development and Coaching
Technology/Needs Assessments
Relationship Building
Ability to Turn Problems Into Assets
Customer Retention
Tenacity
Networking and Cold Calling

• Account Development
• Account Executive
• Account Manager
• Account Rep
• Account Representative
• Outside Representative
• Account Retention
• Automotive
• Automotive Accessories
• Business Development
• Business Manager
• Business Plans
• Business Representative
• Business-to-Business
• Consultative Sales
• Consultative Selling
• Customer Centered
• Customer Centered Selling
• Customer Needs Assessment
• Customer Oriented
• Customer Relations
• Customer Relationship Management
• Customer Relationship Manager
• Customer Service
• District Manager
• District Sales
• District Sales Manager
• Entrepreneur
• Independent Account Manager
• Independent Sales Representative
• Industrial Sales
• Intangibles Sales
• Leadership
• Sales Manager
• Manufacturer’s Representative
• Motorcycle
• Motorcycle Accessories
• Motorcycle Sales Representative
• Positional Sales
• Positional Selling
• Regional Manager
• Regional Sales Manager
• Relational Sales
• Relational Selling
• Relationship Management
• Relationship Sales
• Relationship Selling
• Sales Leadership
• Small Business
• Territory Executive
• Territory Manger
• Territory Representative
• Wholesale Representative
• Proactive
• Tenacious
• Professional

Build long term trust with customers and potential customers. Help clients discover problems and help them solve them. Assist in the rectification of any difficulties that might arise between a client and my employer. Find and cultivate clients through networking and cold calling.