I am skilled and qualified in quoting proposals which entails working with underwriters when there is an adverse issues. I am able to process a sold case from start to finish. Have managed all new sold cases when completed. These new cases then turned into inforce cases which I manage the renewal, options, retention and problems that might occur during the life time of these accounts. Provide support to my sales manager on inforce cases and main frame. Trouble shoot for any size group and have assisted in organizing Human Resources departments for the insurance companies. My involvement with HR helped to prevent employees from ending up without coverage or benefits.

COMPANY	POSITION HELD	DATES WORKED
GUARDIAN LIFE INSURANCE COMPANY	Executive	12/1992 - /2009

SCHOOL	MAJOR	YEAR	DEGREE
Healds College of Business	Business	1972	Associate Degree
John Adams Community College	Business	1968	Associate Degree
Saint Joseph Academy	Sociology	1964	High School/GED Degree

Highlights:

This past 18 years, I was able to contribute to my Regional Sales office by creating manuals on how to process new business, how to order various reports (i.e. 5500, claims vs premium report, MRA (maximum rollover account).how to process BOR (broker of records), and system maintenance for brokers address, other relevant information. I have also trained our Pacific West Regional office. I provide assitance to my Sales Manager on projects that our Regional office has been given to do. I am very proud that I always get chosen to do it.

Companies I like:

Any mutual insurance companies., i.e. Liberty Mutual, Prudential Financial/Ins.Co.. Aetna Life. AIG, Alleanz Blue Cross, CIGNA, Safeco, Amico, Liberty North West, ARAG, Alliant, American First Insurance.Americo Life.

Ability to Multitask
Ability to Prioritize and change direction quickly
Self Motivated
Operational Efficiency
Active Listener
Outstanding Organization Skills
Problem Solving
Solution Oriented Individual
Ability to operate independently
Ability to build strong internal and external relationship
Substantial experience in Group Employee Benefits,general administration, or sales support to consult and advise prospects and existing clients.

• Problem Solving
• Time Management
• Outstanding Organizational Skills
• Self Motivated
• Active Listener
• Trouble Shoots
• Effective Organizational Skills
• Presentation
• Interpersonal
• Administrative Skills
• Years of experience in progressively more reponsible Customer Service Position
• Act as an industry expert resource and trainer
• Insurance
• Insurance Sales Representative
• Sales
• Group Benefits
• Account Manger
• Employee Benefits Representative
• Employee Benefits Account Manager
• Sales Support Associate
• Claims
• Human Resources

As an inforce senior account manager, I also train our new employees on MainFrame, Medical Quick Quote (very important),ePod,(benefits summary)Simons (new business),Metavante (ID cards)and also Kit Req (Administration Kit.