Administrative Assistant

Industry:	Information Technology
Occupation:	Application Support
Highlights:	I have no current awards, but I'm proud of picking up all the applications I learned at my last job working at Kaiser IT. I had to learn two challenging programs in one month, and did complete that project.
Ideal Companies:	Wells Fargo Bank, Kaiser, Salesforce.com, Oracle, Cisco Systems Westinghouse Electric. Any High Tech, software Companies.
Education level:	Associate
Will Relocate:	Yes
Location:	San Ramon, CA

I'm looking for a permanent role in a company to use my It skills. I would like to also pick up new programs as well. I'm a quick leraner to software programs so any challenges I can face would be great.I'm also looking for a Administrative/IT role.

10/2009 - /2009

Cisco Systems

Individual Contributor

• Organizing Opps review, Supporting other business partners with there tasks. Organizing theory stories quarterly. Schedule meetings, book conference rooms. Basic Administrative duties. Setting up distrubution list.

6/2008 - 12/2008

Kaiser IT

Executive

•  Single point of accountability and contact for the processing of Logon ID’s  Responsible for processing ID Logons through various groups such as EDS, and National Security using the Remedy Service Request System Troubleshoot tickets for resolution.  Reports status of logons to service area leadership Process tickets through Remedy.  Provides client interface and support for logon request and inquiries.  Responsible for meeting notes for every online meeting.  Responsible for handling all tickets for North Bay.  Resolve customer’s issues with computer Id’s.  Work with the IT department setting up users with new access.  Respond via-email to all managers once there ticket is completed.  Reset passwords for users who are having issues.  First point of contact with all managers assigned to my que.  Send out daily for numbers in assigned que.  Create bulk spreadsheet s for various projects.

9/2007 - 1/2008

Shaklee Corp

Executive

•  Schedule interviews for new applicants.  Prepare all new hire packets for new employees.  Audit employees’ files so they are in compliance with current I-9.  Keep job database for all resumes up to date.  Prepare Benefit packets for new employees.  Prepare all new hire “Goodie “bags.  Make sure all employees files have current forms in there file.  Process work orders for the facilities department.  Zip files for resumes to be imported into HR database.  Organize all resumes to appropriate job folders.  Maintain multiple managers’ calendar.  Manage multiple calendars. (Outlook)  Coordinate travel arrangements for several departments.  Set up meeting request.  Help assist in company events.  Coordinate all interviews with UC Berkley interns.  Create new tables in Excel, and Word as assigned.  Create Flyers as needed for Job fairs.  Order supplies.  Create and send out new job postings.  Screen resumes for new job postings.  Monitor and screen manager’s voice mail.  Return all calls for managers when needed.  Respond to customers questions regarding new products.

9/2005 - 9/2007

Wells Fargo Bank

Executive

•  Maintain Group calendar.  Liaison with external vendor relations (travel, copier, messenger, postal.  Support IT.  Managed Travel arrangements.  Manage expenses and timesheets  Administers rights to share drive.  Process invoices.  Book conferences rooms.  Organized team building events.  Maintain conference room, break room and the kitchen.  Open and track service requests through databases.  Order, laptops, blackberries, cell phones, headsets, and projectors.  Maintain all catering for Director’s meetings.  Manage/coordinate office functions.  Order supplies.  Update forecast spreadsheet quartley.  Maintain PTO schedule through Share Point.  Set up conference lines.  Manage CSI Security. (Granting access to users for testing in a production environment.)  Update all personnel files.  Keep track of all FTE’s classes they have taken through TIG Coarse Matrix.  Send all FTE”s review documents to HR.  Set up all Lan Id’s for FTE’s and contractors.  Order all Rova Accounts for FTE’s and contractors.  Update phone list for Team as needed.  Set up users in STAMP time sheet tracking  Set up interviews with recruiters for New Hires.  Process paperwork for all new contractors.  Make all travel arrangements.  Assist in events as needed. ( Ex: Adopt the Family)  Send all Maintenance request to Building Services

1/2000 - 10/2003

PeopleSoft

Entry Level

•  Responsible for coordinating the educational facilities for the west region.  Processed online test’s for all pre req courses.  Set up conference rooms, which included supplying audio equipment.  Updated on line test outs for all customers.  Data Entry. (Various projects).  Logged work order tickets for maintenance requests.  Arranged marketing material for director of education.  Maintained all clients’ files on a weekly basis.  Enrolled clients into People soft are online registration.  Ordered all supplies for all facilities.  Updated book inventory, also kept rack of all west region.  Shipped and ordered manuals upon Company’s request.  Processed all cancellation courses weekly.  Created weekly schedule for all classes.  Completed evaluations for all instructors.  Processed phone request for enrollments.  Assist clients with online registration.  Worked with vendors to complete in house projects.  Worked with vendors to complete in house projects.  Kept track of the budget for educational expenses.  Scheduled and prepared weekly team meetings.  Ordered lunches for all directors’ meetings. Shipped certificates to all classes in the west region.  Worked with IT to schedule classrooms.

1998

Associate Degree

Heald Business College

• Business Administration

Type	Name/Title	URL	Description
Website	career Job Sites		Job websites, such as Jobirn, careerbuilder.com, dice.com,etc.

Skill	Rating
Technical- Ability to create and read construction drawings of multiple disciplines
Classroom Setup and Planning
Search Engine Optimization (SEO) Techniques & Search Engine Marketing (SEM) Campaigns
Vendor Management
MS Excel, Word and Power Point
Budget and Planning Management
Professional Development and Coaching
Technology/Needs Assessments
Ticket Management
Travel Arrangements
Interview Set up.
Enrollment Set up.
Microsoft Power Point

Remedy, Mainframe, Crystal Reports, Training Administration, Share Point, Wanda, Outlook, Lotus Notes, Microsoft Word, Microsoft Excel, Administrative Assistant, Administrative IT Assistant, Information Technology, IT, Application Support, Help Desk Coordinator, Microsoft Project