Summary
I hope to continue my personal and professional development by meeting challenges and exceeding expectations for a company that appreciates and rewards accomplishments. I want to continue to apply my abilities to improve day-to-day company operations, to lead staff training and development, and to manage projects and programs from conception though delivery. I bring a proven ability to implement effective policies and procedures, enhance productivity, and increase efficiency. My abilities include situation assessment, performance evaluation, training, and policy and procedure development. I have implemented innovative project solutions that increase morale and individual and departmental effectiveness. I am an excellent problem solver who can easily see through difficult issues and arrive at solutions amenable to everyone.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| The American Petroleum Institute | Manager | 3/2007 - 1/2010 |
| Four Seasons Hotel | Manager | 8/2006 - 3/2007 |
| Garden of the Gods Club | Director / VP | 10/2004 - 8/2006 |
| Antlers Hilton Hotel | Manager | 9/2002 - 10/2004 |
| Lithia Cherry Creek Dodge | Manager | 8/2000 - 4/2002 |
| Mark Millensen Catering | Manager | 11/1999 - 9/2002 |
| Embassy Suites Hotel | Manager | 7/1999 - 8/2000 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Metropolitan State College of Denver | Business Management | 1997 | Bachelor Degree |
| Arapahoe Community College | General Studies | 1995 | Associate Degree |
Social Media
| TYPE | TITLE | URL | DESCRIPTION |
|---|---|---|---|
| Magazine | Pink Magazine | http://pinkmagazine.com/index.html | Magazine and website for professional women. |
| Website | Linked In | http://www.linkedin.com/in/deborahlthorne | Linked In profile page |
| Website | Personal Website | http://deborahthorne.resumeconnect.com | Resume |
| Website | Excelle | http://excelle.monster.com/ | Networking site for professional women. |
Job Details
Highlights:
Overhauled Department, Decreasing Turnover and Improving Guest Satisfaction. Resort banquet department was disorganized and lacked direction. Created and implemented formalized operating systems and procedures, redefined job expectations and quality standards. Reduced turnover 11% and improved satisfaction 12% in one year. Transitioned to Electronic Record Keeping, Improving Efficiency. API department was buried under paper records. Converted to electronic filing by installing document repository, scanning and uploading millions of pages of files, and retraining personnel. Ended reliance on temporary staff for processing and filing duties. Reorganized Administrative Staff, Expanding Capabilities. API’s administrative resources were inefficiently utilized. Restructured duties and processes, created programs to cross-train personnel. Reduced need for temporary staff by 26% in first year and 77% in second. Met demands of 30% annual growth with no additional personnel. Developed and Updated Training Program, Improving Staff Functions. Training procedures at Four Seasons were severely outdated and ineffective. Created new materials, expanded program to include time management and process efficiency, conducted daily standard testing. Passed hotel’s QA audits, ensuring continued 5-star, 5-diamond rating.
Job Skills
| Classroom Setup and Planning |  |
| Vendor Management | |
| MS Excel, Word and Power Point | |
| Budget and Planning Management | |
| Professional Development and Coaching | |
| Technology/Needs Assessments | |
Keywords
Responsibilities
