IT professional with many years of experience with mainframe computers and most recently with desk side support in a corporate environment. Enjoyed the challenge of developing policies and procedures for the remote help desk to use to troubleshoot users’ requests for service, VPN access and network problems. I am good at reconciling factions and maintaining standards. Always working to find a solution to a problem and enjoyed working to resolve Lotus Notes problems, Novell access problems and Active Directory problems for users. I am willing to relocate if need be.

Highlights:

Team lead for the deskside group and resolved a hostile environment at the office due to incumbent service group leaving. Developed many of the policies and procedures used by the remote help desk and the local desk side groups to resolve issues for the users in house and the remote users.

• Novell
• Lotus Notes
• VPN
• Active Directory
• MS Office
• Desk side Support

Desk side support for 300+ users at the corporate office of plastics and packaging client. Responsible for the backups of the Novell servers and the Active Directory servers, administration of the VPN token process and trouble shooting the same, resolving any and all issues with the users on MS Office, Adobe, Windows XP and Windows 2000. Cloned PCs using Ghost program, transfer the users' data from old PC to new PC or stored the data to be placed back onto the original PC after repairs effected.