Over 16 years project management and instructional design experience dedicated to achieving cost reduction, profitability and outstanding customer service. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty and concern for our customers’ needs. Work well under pressure and deadlines. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position with the opportunity for professional growth.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Contractor / Freelance	1/2009 - Present
Flying J, Inc.	Contractor / Freelance	6/2003 - 3/2009
AVAYA (previously “Lucent Technologies”, previously “AT&T”)	Manager	8/1992 - 12/2002

SCHOOL	MAJOR	YEAR	DEGREE
Utah State University	Instructional Technology	1992	Master Degree
Utah State University	Marketing	1990	Bachelor Degree

Highlights:

Ranked “#1 Performer” (1997 through 2000) - out of 30 Instructional Designers. Received “Extra Step Award” 4 times - for exceeding all sale quotas. Received “Bravo Award” (1998) - saved $50K by converting on-site to web-based course. Received “Keystone Team Award” (2001) - for developing outstanding web-based documentation and training for email management product.

Companies I like:

Northrop Grumman, URS, Raytheon, UNISYS, Hewlett-Packard Company, PacifiCorp, Intermountain Healthcare, MediMedia

Technical- Ability to create and read construction drawings of multiple disciplines
Work with Data Networking-LAN/WAN
SQL Database Management/Architecture and Business Intelligence
Conduct New Hire Orentation Classes and prepare New Hire Packets
Search Engine Optimization (SEO) Techniques & Search Engine Marketing (SEM) Campaigns
Vendor Management
2007 MSOffice: Word, Excel, PowerPoint, Outlook
Budget and Planning Management
Professional Development and Coaching
Technology/Needs Assessments
Instructional Design
Project Managment
Programming
Flash
Web Logic
Java
Visual Basics
Instructing

• Training
• Web Logic
• Software Release manager
• Java
• Technical Writer
• QA testing
• Communications
• Instructional Design
• Project Management
• Distance Learning Instructional Designer
• Performance improvement
• Visual Basics
• Flash
• Web Design
• Education
• Curriculum Development
• Instructional Design Project Manager
• Training Manager
• Project Analyst
• Instructor
• Trainer

Responsible for software scripts, quality assurance testing and code compiling for websites, retail management applications, cash management software and mainframe applications. Manage software release cycles for IT Department. Manage team that design, develop and instruct technical and sales training. Manage the overall curriculum design and development for programs. Develops and maintains instructional project plans. Lead training team in providing effective training. Conducts performance and instructional analysis. Apply instructional systems design (ISD) principles to the design and development of interactive, distance learning and instructor-led training content for clients. Facilitate Train the Trainers events. Evaluate instructional systems and materials and identify next steps to performance improvement. Research information to enhance existing curriculum. Teach course material.