Challenging position in a customer centric environment that will allow for growth while at the same time drawing on my vast experience in business, project management, and IT management.

COMPANY	POSITION HELD	DATES WORKED
Ascend Consulting	Manager	9/2006 - 10/2008
Commonwealth of Massachusetts IT Division	Director / VP	7/2005 - 8/2006
Keyport Life Insurance Company	Director / VP	6/1999 - 5/2005
Equiserve	Manager	5/1998 - 6/1999

SCHOOL	MAJOR	YEAR	DEGREE
Ascend Consulting Training	Facilitation Management	2007	Certification Degree
Suffolk University	Business & Management	2003	Master Degree
University of Liberia	Economics and Management	1984	Bachelor Degree

Highlights:

Slashed 30% from investment quarterly and monthly reporting time by implementing automated processes and the creating a data warehouse. Reduced errors by 15% with the development of improved quality assurance processes. Managed the successful outsourcing of product and creation of reporting systems for compliance and financials. Salvaged project timeline by leading a workshop with stakeholders of diverse and competing interests to gain consensus and identify requirements for investment and analysis reporting. Initiated an automated rate entry process that eliminated manual entry fo fixed rates, decreased completion time from 5 days to 1 hour and slashed error rate by 95%. Won the Pillar Award for this accomplishment.

Companies I like:

Progressive Information Technology Company, Financial Service Company, Insurance Company

Consulting
Business Process Improvement
Business Process Automation
Facilitation
Operational
Operational Effeciiveness
System Analysis and Improvement
Project Lifecycle Management
Agile Process
Data Warehouse
Problem Resolution
Customer Service
Waterfall SDLC
Budgeting and ROI
Project Reporting
Change Management
Resource Management
Team Building
Vendor Relations
Multi-Department Teams
Negotiation

• Operational Effectiveness
• Consulting
• Facilitation
• System Analysis and Improvement
• Problem Resolution
• Customer Service
• Waterfall SDLC
• Budgeting and ROI
• Team Building
• Vendor Relations
• Multi-Department Teams
• Data Warehouse
• MBA
• BA
• Georgia
• North Carolina
• Maryland
• Virginia
• Business Automation
• Resource Allocation
• Change Administration
• Negotiation
• Product Development Lifecycle
• Management Report
• 15 Years Experience
• Information Technology
• Agile Process

Direct all aspects of business process improvement, system implementation and outsourcing. Manage relationships with clients, vendors, IT developers, customer service, and other stakeholders to identiy best strategies and coordinate implementation. Create customized client solutions for business process improvement and system implementation and conversion.