As Director of Global Call Center Operations for Philips Healthcare Informatics, my focus was driving customer satisfaction, delivering a world class customer experience utilizing Best Practice process, while leveraging and creating tools. Analyzing metrics and data sets, using Lean Sig Sigma methodology I was able to bring together four support centers internationally, and deliver a unified global customer experience. I’m a leader who can motivate teams and individuals translating to greater success for the organization. While being part of numerous M&A teams, I have acquired extensive knowledge of change management, working with people and process to deliver consistent customer service. I have championed or managed programs at a global level working with cross functional business unit teams resulting in successful delivery and implementation. I am looking to manage a fast paced Call Center or Field Operations support team that is customer facing, having a significant impact on the overall customer expereience the organization is delivering.

Highlights:

Companies I like:

Philips Healthcare, GE, Siemens, Toshiba. Dish Network

• Atlanta
• Marietta
• Medical Case Manager
• Medical Call Center Management
• Healthcare Manager
• Call Center Director
• Field Service Operations
• Customer Support
• Program Manager
• Program Director
• Strategy Creation
• merger and aquisition
• alpharetta
• crm
• best practice
• telephony
• roswell
• duluth
• johns creek
• Lean six sigma