Highlights:
More than 15 years experience in new program development and implementation.
*Established the first Telephone Triage program in Australia where I was responsible for the development and implementation.
*Member of the team who developed the pilots design for Centers for Medicaid and Medicare Services (CMS) Disease Management program for seniors. Responsible for implementation and day-to-day management.
*Consulted on design and implementation of a new disease agnostic program using lessons learned in senior pilots, leading to increased client satisfaction and marketability.
*Working with experts in the field developing and implemented a coaching program for women during pregnancy, with a focus on high risk.
Excellent experience in a healthcare environment, with a proven record of a quality improvement strategies leading to successfully achieving programs outcomes and measurements.
*Programs evaluations demonstrated 90% satisfaction with senior beneficiaries and 85% satisfaction with practitioners.
*satisfaction results for both patients and stakeholders. The success of this program led to implementation of 3 new programs in Australia and New Zealand.
Clinical consultant working with IT department in software platform design for clinical programs.
Received an organizational award for the reduction of operational cost by 3/4 M in a 6-month period. Identifying the barriers to success and implementing changes to mitigate these barriers and improved services quality with budget achieved this.
Companies I like:
Healthcare Sr. Manager, Executive Director
Summary
