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Marc S.

COO, Financial Services Domain Principal

Industry:

Chief Operations Officer

Location:

Dundee, IL

Education Level:

Master

Will Relocate:

YES

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Senior Postion in an Insurance Company or Professional Services firm focused on Business Process Transformation or Public Sector opportunities.

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COMPANY POSITION HELD DATES WORKED

(Confidential) Director / VP 2/2006 - Present
Sienna Consulting Director / VP 2/2002 - 1/2006
Zurich Financial Services Executive 1/1997 - 2/2002
CNA Financial Services Executive 11/1977 - 12/1996
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SCHOOL MAJOR YEAR DEGREE

Project Management Institute Project Management 2008 Certification Degree
Hammer Institute Business Process Reengineering 1999 Certification Degree
Kellogg Graduate School of Business Executive Leadership 1998 Certification Degree
Penn State University Human Resources 1977 Master Degree
Penn State University Law and Political Science 1971 Bachelor Degree
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Highlights:

• Established the corporation’s insurance vertical, securing more than $8M in consulting revenue with new clients by leveraging extensive business development expertise within the insurance industry. Also developed BPO revenue of $1 million/year. • Developed and implemented transformational operating architectures for 5 clients, resulting in reducing operating expenses 5-8% and increasing revenue 10+%. • Expanded service offerings for existing insurance clients from solely IT solutions to business transformation, business process reengineering/management, and introduction of emerging technology, resulting in a robust, comprehensive practice. Expanded sector clients from 2 to 14. • Transitioned solution expertise to the Public Sector, Federal Systems working within DOL, DOJ, VA, PBGC, and SEC. Currently have pending proposals for $180 Million for DOL, $50 Million for PBGC, and $30 Million for DOJ. • Directed the implementation of a reinsurance system for several international insurers, to assess treaty experience and pricing adequacy. Resulting in direct savings of ceded claims of $55 Million USD • Created transformational operating architectures to support several clients’ transformational business strategies. This included plan and project development across people, process, technology, sourcing strategy and change management. Reduced clients operating costs 25%/annual on average: Client companies included Hanover Insurance, Hartford Insurance (Life), One Beacon Insurance, Liberty Mutual. • Architected and executed the merger of five separate insurance companies under one operating system to create Zurich North America; initiated new operating processes including imaging, automated workflow, intelligent decision-making, metrics, and activity-based cost analysis that saved $150M in operating expenses within one year of the announced merger. • Successfully controlled costs and expenditures by developing and implementing the Shared Services operation and systems platform. Direct annual savings of $60 Million/yr in operating expenses • Successfully implemented SAP on time (14 months) and under budget ($22 Million Budget- $19 Million project costs. • Developed Shared Services operation consisting of Agreements, Activity Based Costing, Reporting, Budgeting, Forecasting, etc. Resulted in reducing annual corporate expenses from 32% of revenue to 19% • Developed Financial Forecasts for two multi-billion dollar merger integrations pre/post merger including financial and SOX compliance audits post merger. Achieved targeted results in both merger integrations.

Companies I like:

Liberty Mutual, Fireman's Fund, CSC, Cap Gemini

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I have managed all facets of the insurance value chain, and developed in-house as well as implemented COTS technology. My domain expertise has helped me be successful in close deals with firms as well as acting as an Program Executive to ensure committed to delivery in the Consulting space. As an insurance senior executive for Life, Health, P&C, Commercial and Personal I had responsibilities for delivering service through 2500 employees and managed $150 M budget
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