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Katina Faulk
Detail- and results-focused administrative professional, with six years administrative support and customer service experience. Functions as a team player or independent, self-starter in a dynamic environment. Effective in managing multiple projects and deliverables within a strict deadline. Intermediate to advanced skill utilizing Microsoft Access, PowerPoint, Excel, and Word. Competent in records and data management with a high level of organization.
Executive Secretary
About Me
Industry: |
Clerical & Administrative |
|---|---|
Occupation: |
Executive Secretary |
Ideal Companies: |
Johnson & Johnson, Pennsylvania State University, Temple University, Merck, healthcare, continuing education |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Milesburg, PA |
Major Responsibilities
Served on Special Services team for continuing medical education simulcasts and symposia
Tracked activity attendance and other outcomes data for regulatory reporting purposes and efficiency reports to prove the effectiveness to reporting agencies and commercial support companies resulting in awards and additional grants
Work Experiences
7/2007 - 4/2008
OptumHealth Education, dba: UnitedHealth Group
Entry Level
- Served on Special Services team for continuing medical education simulcasts and symposia
Provided customer service to health care professionals of all levels and nationalities
Maintained accuracy of participant information on website for improved and expedited customer service
Created and shipped all symposia marketing and participant packets in absence of Fulfillment Department Manager
Researched, created, and updated mailing lists for marketing initiatives to improve participant enrollment
Compiled and maintained participant information for all continuing medical education simulcasts and symposia
Created and maintained participant data management spreadsheets to incorporate into new database
Processed participants certificates for licensing credit in a timely manner
Conducted follow-up calls for activities and responded to participant questions directly resulting in improved participant satisfaction and increased enrollment
Tracked activity attendance and other outcomes data for regulatory reporting purposes and efficiency reports to prove the effectiveness to reporting agencies and commercial support companies resulting in awards and additional grants
Served as liaison with programmers to create a more efficient and effective new database for data management
Worked as liaison with Producers, Project Managers, Project Coordinators, Marketing and Management
Education
2006
Bachelor Degree
Pennsylvania College of Technology
- Business Administration: Small Business/ Entrepreneurship
2002
Associate Degree
Pennsylvania College of Technology
- Early Childhood Development
