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Energetic, Insightful, Multi-dimensional Leader
Knowledgeable business professional with 15 years experience directing operations and service delivery in diverse functional areas. Recognized for leadership ability, developing well-functioning teams to maximize efficiency, and good critical thinking and problem resolution skills. Key operational strength areas include: system analysis; operations; process improvement; maximizing the use of technology; and managing for efficiency.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Ideal Companies: |
Apple, Mini, Qualcomm, Intuit, Salesforce.com, or a smaller startup company with lofty goals |
Education level: |
Master |
Will Relocate: |
No |
Location: |
San Diego, CA |
Major Responsibilities
EVP, Sales Operations (2008)
Selected by division President to provide critical leadership and expertise in response to significant industry regulatory changes. Tasked with ensuring compliance with industry regulations; business and technological implementation of changes required by new regulation; coordination of business unit and Corporate Legal efforts. Reported to the Chief Sales Officer and oversaw budget, volume, and plan revisions as well as led several efforts to save key client relationships.
Work Experiences
6/2007 - 7/2008
Student Loan Xpress
Director / VP
- Compliance, Contracts Administration, Business Liaison with Corporate Legal Department
11/2005 - 6/2007
Xpress Loan Servicing
Director / VP
- Oversight and management of student loan origination and servicing division.
2/2002 - 11/2005
Student Loan Xpress
Director / VP
- Business process design, documentation and improvement, project management, start-up activities
3/2001 - 12/2001
Aegis Communications Group
Manager
- Manage three call center support functions, Training, QA and Workforce Management for business process outsourcing company.
10/1998 - 3/2001
American Express Educational Loans
Manager
- Managed of vendor relationships, subject matter expert or leader of variety of projects.
Education
2002
Master Degree
University of California - Irvine
- Business
1992
Bachelor Degree
University of Notre Dame
- Anthropology
