2/2007 - 4/2008

C.P.R. Carrier

Manager

• I coordinated the timely delivery of small packages on a scheduled route and on demand basis for a fleet of 21 independent contractors. The skills required in this position were: Extensive knowledge of the area and existing routes, Great customer service, Maintain relationships with independent contractors, Computer skills, including Word, Excel, Digital Waybill, internet. During my tenure with this company I always placed a high priority on safety and customer service.

4/2006 - 10/2006

Demko Vending

Individual Contributor

• In this position I managed an established route and serviced snack/beverage vending machines. My duties included properly inventorying and stocking the truck, filling vending machines and collecting monies, handling customer problems/complaints professionally, using a handheld computer device to record sales.

12/2005 - 1/2006

The Salvation Army of Lee County

Manager

• Responsible for daily operations of the Christmas toy distribution warehouse including: Supervision of set-up/tear-down crew (5 persons), supervision of stockroom workers (up to 14 persons), supervision of loaders (3 persons), supervision of all tasks associated with above workers including set-up of the facility, accepting/inventorying/sorting/placing incoming stock, maintaining good relationships with donor representatives, set-up/stocking/maintaining the distribution floor, set-up/maintaining the loading area, ensuring a smooth and constant flow of recipients through the facility, tear-down and clean-up of the facility for return to the owner, maintaining logs of inventory and supplies.

5/2005 - 12/2005

Cemex, Inc.

Individual Contributor

• operate a commercial vehicle to deliver ready-mix concrete to construction sites. My responsibilities included: the safe operation of the vehicle on public roadways, working as a member of a team of separate contractors to complete a single job, maintaining service logs, completing delivery logs, maintaining excellent customer relations, acting as initial contact for troubleshooting problems.

11/2004 - 5/2005

Southtrail Auto Centers, Inc.

Individual Contributor

• operated a slide bed tow truck servicing vehicles in emergency situations, performing routine repairs, maintaining excellent customer relations, selling added services, collecting monies, maintaining service logs, and maintaining availability for 24/7 on-call shifts.

4/2004 - 11/2004

The Salvation Army

Individual Contributor

• This position was created to service the donated motor vehicle sales through the Thrift Store. It requires excellent customer service skills, investigative skills in determining acceptance of donations, the ability to meet sales quotas and deadlines, computer skills to create and maintain the automotive database and generate sales and inventory reports, attention to detail, cost cutting and awareness, general bookkeeping skills, and the ability to deal in a professional manner with the public.

3/2003 - 10/2003

Southtrail Auto Centers, Inc.

Individual Contributor

• In this position I worked on a commission basis operating a slide bed tow truck assisting motorists in distress. The position required excellent sales/customer service skills, an understanding of how to deal with people in an emergency situation, and the knowledge of how to perform the job functions in a timely and professional manner.

10/2000 - 3/2003

The Salvation Army

Individual Contributor

• my responsibilities included monitoring the premises of our residential facilities to insure the safety and well being of our residential clients, keeping appropriate facility logs, communication with fire, police, and emergency medical personnel, instruction of rules and procedures for new clients, and working successfully with a diverse clientele.

8/1996 - 10/2000

The Salvation Army

Individual Contributor

• Drove Salvation Army trucks on scheduled routes, Planned routes for most efficient routing, Picked up donations and/or delivered merchandise, including furniture and home appliances, to/from customers homes, Operated trucks within established Salvation Army standards and state driving regulations, Performed general maintenance/repairs on vehicles, Insured safety, security, and accountability of the vehicle and merchandise, Supervised truck helper, Assisted in thrift store operations, Maintained excellent customer relations/communications, Performed dispatch operations as necessary, including answering phones, filing, scheduling, and maintaining contact with truck drivers, Filled in, as needed, in the positions of: Cashier, Warehouse foreman, Assistant store manager, Bus Driver.

2003

Associate Degree

Edison College

• Computer Networking Technologies

1983

High School/GED Degree

Adult Learning Center, Worcester, MA

• General Academic