Industry:	Management & Business
Occupation:	Program Manager
Highlights:	• Recruited to assess and turnaround a social enterprise with a significantly underperforming core business. Restructured the leadership team and refocused marketing and operations on new business and operational efficiencies. Grew monthly revenues six-fold within six months. • Assumed leadership for a non-profit that had become overextended because of a stalled $1.5 million capital expansion project. Streamlined budgets and liquidated available assets to create funding for completing critical components of the capital project, and worked with the board to achieve two debt restructures to free up operational funds, enabling the organization to move forward. • Turned around a local supply company by adjusting sales commissions to align with profitable business, restructuring a daily and monthly order fulfillment operation to eliminate 90% of costly, last minute orders, and leveraged technology to set up an efficient forecasting and purchasing capability. Restored profitability to the organization within 3 months.
Ideal Companies:	Accenture, Amazon.com, Attachmate, Boeing, Casey Family Programs, Expedia, Fred Hutchinson Cancer Research Center, Genie Industries/Terex, Google, Knowledge Learning Corporation, Liberty Mutual, Medical Teams International, Microsoft, Path, Pemco, Port of Seattle, Providence Health & Services, Puget Sound Energy, Russell Investments, Starbucks, T-Mobil, University of Washington, World Relief, World Vision
Education level:	Master
Will Relocate:	Yes
Location:	Seattle, WA

• As Chief Operating Officer I provided leadership for day-to-day operation and program development of a non-profit organization, improving organizational effectiveness. • As General Manager I directed operations of a troubled social enterprise catering business, growing monthly revenues six-fold within six months. • As Senior Pastor / Chairman I directed operations, staffing, program development, fundraising, executive board, and finances. Responsible for financial oversight and decision-making ability in management of day-to-day financial activity.

8/2009 - Present

(private)

Contractor / Freelance

• An internal consultant for strategic management in organizational design and structure to improve performance, productivity and engagement levels of staff, both paid and non-paid. Increasing effectiveness in accomplishing the organization's mission and purpose. • Assessment through a Baldrige based survey to identify opportunities for improvements. • Collaborating with leadership to design and implement initiatives that optimize the organization’s structure, processes, and culture.

9/2006 - 12/2007

Bread of Life Mission

Director / VP

• Provided leadership for day-to-day operation, program development, improving organizational effectiveness. Led six departmental directors, coached to develop leadership skills and supervise an increased scope of operations. Presented monthly reports of financial and program performance, providing recommendations. • Developed transitional jobs program, established work standards and job skills training. • Developed partnerships with local businesspeople and similar agencies, recruited 5 individuals to serve as coaches and board members.

9/2006 - 12/2007

Heroes Catering

Manager

• Directed operations of a troubled social enterprise catering business. Restructured the leadership team and refocused marketing and operations on new business and operational efficiencies. Grew monthly revenues six-fold within six months, increased overall sales revenue by 127%, advancing sustainability of the program.

10/2002 - 10/2005

Washington Mutual Bank

Individual Contributor

• Resolved customer concerns and/or disputes related to their bank account using conflict management skills. Identified, analyzed and resolved accounting issues related to customer and/or bank errors. • Utilized Siebel CRM, Financial, and industry specific applications to perform daily tasks. • Conducted 5 employee-training classes for skill enhancement as member of the training department. • Completed banking transactions on behalf of customers. • Part-time employee while working on a Master's degree.

7/1996 - 2/2001

Northshore Christian Church

Executive

• Directed operations, staffing, program development, fundraising, executive board, and finances. Financial oversight and decision-making ability in management of day-to-day financial activity. Revenue forecasting, financial modeling, budget development and performance metrics. Managed vendor relationships and contracts for performance of products and services. • Change Agent, leading development and facilitation of organizational strategy, collaborated to obtain buy-in. Facilitated a team of 8 people who represented a cross section of the organization to rewrite the Purpose Statement to accurately reflect the values of the organization. • Directed a project to utilize latent resources to upgrade facility, reducing expenses by 70%. • Oversaw 5 departmental directors, 3 support staff, and mentored five college students. • Restructured corporate debt, reducing by 11% amount needed to service monthly debt. • Implemented a 14% budget cut, reduced staff and services to operate within budget. • Chaired Board of Directors, recruited 9 board members, provided orientation and training for duties. • Delivered 200+ presentations each year to culturally diverse groups ranging from 10 to 250 attendees.

2007

Master Degree

University of Phoenix

• MBA - Business Management

1985

Bachelor Degree

Northwest University

• Pastoral Studies / Education

Type	Name/Title	URL	Description
Book	The 7 Habits of Highly Effective People		Stephen Covey's book to help improve personal effectiveness.
Book	Getting Things Done		David Allen's book to improve productivity and reduce stress.
Book	Project Management: The Managerial Process		Clifford Gray & Erik Larson's book of a holistic view of Project Management.
Website	Business Week	http://www.businessweek.com/	Website for business weekly
Website	Puget Sound Business Journal	http://www.bizjournals.com/seattle/	Local news

Skill	Rating
Technical
Voice/Data Networking - LAN / WAN / VoiP
SQL Database Management/Architecture and Business Intelligence
Classroom Setup and Planning
Search Engine Optimization (SEO) Techniques & Search Engine Marketing (SEM) Campaigns
Vendor Management
MS Excel
Budget and Planning Management
Professional Development & Coaching
Technology/Needs Assessments
Strategic Thinking / Planning
Conflict management
Leadership, Team Building and Motivation.
Organizational Agility, adapt easily to new situations
Operations Management
Strategic Thinking & Planning
Organizational & Program Development
Employee Retention and Management
Leadership, Team Building and Motivation.
Cross-functional and Interpersonal dynamics
Change Management
Collaboration
Public Speaking
Analysis & Synthesis for Reporting
Process Development
Evaluate
Data Analysis
Day-to-Day Financial Management

analysis, evaluate, organize, manage, collaborate, Interpersonal Relations, Communication, Mentoring, Negotiation, Strategic, Data Analysis, Process Improvement, Organizational Development, Change Mangement, Program Management, Organizational Agility, Conflict Management, Budgeting, Cross-functional dynamics, Public Speaking, Operations Management, Training, Coaching, Facilitation, Leadership, Team Building, Motivation, MBA