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Executive Assistant-Administrator of Business & Planning
A Dynamic, self-motivated, customer driven, professional with successful experience as an Administrative/Executive Assistant, Customer Service/Collections and Accounts Payable Representative. Strong organizational expertise, detail oriented with the ability to effectively handle multiple tasks simultaneously. Above average communication skills, a highly effective team player that understands the value of working together toward a common goal. Experienced at training new employees and co-workers alike. The capacity to work under minimal Supervision. Recognized for exceptional achievements in customer service and attendance awards with the ability to create trust and lasting professional relations:
Executive Secretary
About Me
Industry: |
Clerical & Administrative |
|---|---|
Occupation: |
Executive Secretary |
Highlights: |
Accounts Payable Solid managerial & administrative experienceq Word Processing Certificationq Research Abilitiesq Ability to manage multiple tasks in a pressured environment q Secretarial Certificationq Superlative communication & team – building skillsq Exceptional versatility and adaptability Time Management Training, Gwinnett Tech & The Learning CTR @ The Coca Cola Co. |
Ideal Companies: |
GE, IBM, HP, Coca Cola, Phillip Morris, Delta Airlines, |
Education level: |
Trade School |
Will Relocate: |
Yes |
Location: |
Suwanee, GA |
Major Responsibilities
COMPAQ/SMD/TAC TELECOM-BELLSOUTH.NET PROJECT Alpharetta, GA 4/2000-5/2003Administrative assistant promoted Administrator of Business & PlanningPerformed as a senior administrative assistant, promoted to office manager and Administrator of Business & Planning for the call center with approximately four (400) hundred employees.q Managed five (5) administrative assistants and one (1) Technical Analyst.q Responsible for providing and enhancing graphic support/presentations for Trade Shows for the Sales Department.q Administrated requisition for new employee’s headsets, badges, office equipment and brochures.q Entered payroll & coordinated scheduling with technical analyst for all contractors and full-time employees.q Worked closely with Hr in staffing new recruits, fulltime and contractual.q Managed multiple projects and scanned applications for hire packs, maintained and updated all presentations for the Sales Department.q Coordinated all working lunches as well as off-site meetings for the customer, managed calendars including personal and professional events for company’s operations managers/ directors and Bellsouth.net(customers).
Work Experiences
9/2006 - Present
(private)Entry Level
- Administrative Support SpecialistPrimary function to provide administrative support for Fidelity National Information Services.Received payments for Lien Release Assignments for the title companies and counties to be posted to customers’ accounts utilizing Fidelity’s software. Performed various clerical duties, maintained various files and data. Produced FARES Reports three (3) times daily for Client Care Department. Responsible for data input into spreadsheets for tracking Lien Release in addition, assignment documentation for parishes of Louisiana’s' misplaced In Hurricane Katrina. Managed extensive documents and aging reports via imputing Information daily into spreadsheets that I designed for that report.
3/2004 - 1/2006
GREENPOINT/GREENTREE FINANCIAL
Entry Level
- Senior Loan Counselor/Collections/Customer Service RepresentativePrimary function loan counselor(collector), customer service rep., collected on delinquent loans concerning manufactured homesand commercial collections.q Contacted borrowers with delinquent accounts to assist them to find a method of repayment to avoid their defaulting on the loan. Retrieved clients information to ensure that an informed decision were made regarding the quality of the loan than the probability of repayment by recommended deferred payments and/or rate modifications, to avoid foreclosure and or bankruptcy. Billed customers for 30-60-90 day FHA accounts.q Worked with third party collections if completed portfolio before the end of the month.q Acknowledged three (3) times for awards in outstanding Customer Service and attendance.
4/2000 - 5/2003
COMPAQ/SMD/TAC TELECOM-BELLSOUTH.NET PROJECT
Manager
- Administrative assistant promoted Administrator of Business & PlanningPerformed as a senor administrative assistant, promoted to office manager and Administrator of Business & Planning for the call center with approximately four (400) hundred employees.q Managed five (5) administrative assistants and one (1) Technical Analyst.q Responsible for providing and enhancing graphic support/presentations for Trade Shows for the Sales Department.q Administrated requisition for new employee’s headsets, badges, office equipment and brochures.q Entered payroll & coordinated scheduling with technical analyst for all contractors and full-time employees.q Worked closely with Hr in staffing new recruits, fulltime and contractual.q Managed multiple projects and scanned applications for hire packs, maintained and updated all presentations for the Sales Department.q Coordinated all working lunches as well as off-site meetings for the customer, managed calendars including personal and professional events for company’s operations managers/ directors and Bellsouth.net(customers).
1/1998 - 12/1999
DELTA GLOBAL NETWORKS/DELTA AIRLINES
Executive
- Executive Assistant (Contractor)Succeeded effectively as an executive assistant for the Acting V-P & Treasurer of Corporate Financeq Managed complex calendars and meetings for vice president director and team.q Designed database in Access for Delta’s VP & Treasurer and CFO ‘s five-hundred (500) vendors.q Coordinated all working luncheons, travel and office administration, and expense reports for VP, Director team and CFO Office.q Opened tracked all incoming mail, answered VP phones and managed all VP’s e-mails for meetings and travel itineraries. q Interacted with a vide variety of personalities while scheduling meetings/appointments and making travel arrangements, hotel accommodations for executives(including vacations). while utilizing prudence, good judgment due to exposure to confidential and sensitive information.
5/1995 - 7/1998
DURHAM COMPANIES/The Coca Cola Company
Contractor / Freelance
- Served as Administrative Assistant in ISS Department and Supply Chain for two (2) Directors remotely and domestically.q Managed complex calendars and working lunches for two directors one remotely, and responsible for all video conferences for the ISS Department weekly.q Worked closely with one principal, while utilizing prudence, good judgment due to exposure to confidential and sensitive information.q Coordinated enthrall transition for principals’ (family)relocation to Rio Janeiro, setting up pass ports, Portuguese classes, movers & packers and living accommodations via phone.q Worked closely with the space coordinator at the company in placing principals and managers in offices within the ISS Department.
3/1994 - 8/1998
DURHAN COMPANIES/Hitachi-Telecom
Manager
- Senior Administrative AssistantExcelled as an Administrative Assistant promoted to Senior Administrative Assistant after one(1) year.q Maintained client and employee databases for mailing and communication purposes.q Prepared EVP’S electronic correspondence and maintained phone and correspondence logs.q Managed the day-to-day work of three employees in the company’s executive office and ensured that they met their time and
6/1990 - 3/1995
AAS ACCOUNTING SERVICES
Manager
- Customer Service Rep./Third Party Collections promoted to Office Manager
Served as customer service representative/third party collections, promoted to Office Manager
q Answered telephone and forwarded calls to appropriate departments. In addition, managed personnel files for seventy
Seventy (70) employees.
q Audit daily sales reports submitted by location management.
q Researched telephone concessions & billing issues.
Responsible for all administrative/clerical duties in the Accounting Office
8/1985 - 4/1989
RICHES SERVICE CENTER
Entry Level
- Accounts Payable/Receivable/Customer Service Ticket OfficePerformed in Rich’s Ticket Office an Accounts Payable Clerk and Customer Service Rep.q Billed customer, created invoices, quotes and other documents to obtain purchase orders.q Maintained & created spreadsheets to ensure accuracy in the billing process for tracking purposes.q Mad call to customers regarding problem deliveries and damaged big ticket items.
Education
1993
Trade School Degree
Gwinnett Tech
- WP Cert.
1982
Trade School Degree
Dorchestor Tech
- Secretary Cert
