Recruiters - Try Catalyst!
Catalyst is a must-have for recruiters who want to:
- Find Qualified Candidates
- Find Job orders and Post Splits
- Be Found in Search Engines
- Implement a Social Sourcing Strategy
Job Seekers - Look Here!
Hitting a wall with your job search? Try Climber Premium.
- Top the Search Engines
- Unsurpassed Candidate Marketing
- Power Career Networking
- Freshest Jobs on the Net
Customer Service Representative
Provides high quality service to the customers and to help the customer solve his/her problem.
Customer Service Representative
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Representative |
Highlights: |
Customer Service Representative Money Transfer Investigations |
Ideal Companies: |
Any bank, insurance companies and/or financial institutions |
Education level: |
High School/GED |
Will Relocate: |
No |
Location: |
Louise, MS |
Major Responsibilities
Was able to train new temps on money tranfer investigations and the system that was used
Work Experiences
8/2003 - 9/2006
Shop-N-Save
Entry Level
- Making breakfast and lunch sandwiches. Prepare salads. Light bookkeeping, a/r,a/p
11/2002 - 8/2003
Merry Maids
Entry Level
- Dust, mop floors, vacuum, and clean bedrooms. Pre-set appointments for long-time customers or new ones that signed up for service.
4/2001 - 10/2001
First Union Capital Markets aka Wachovia
Entry Level
- • Investigate different inquiries that are received from international and/or domestic customers regarding funds transfer, check transactions, collections, compensation and foreign exchange.• Using the Investigations Tracking System (ITS) to resolve issues related with funds returned, unapplied funds, refund requests, cancellations, amendments, non-receipt of funds, placing check stop payments, etc. • Extensive correspondence (swift messages and e-mails) and telephone contact with local banks, our representatives and branches on a global level, and our international and domestic customers.
9/1999 - 4/2001
Winston Staffing / Advantage Human Resources - Citibank and its subsidiaries
Entry Level
- • Servicing banks in 7 Eastern Europe countries w/numerous cash management problems.
• Executing large dollar payments and funds transfer.
• Investigating financial institutions product related inquiries from global clients.
• Analyzing customer service concerns and devising remedial measures.
• Organizing and carrying out a project on delayed commercial payments and analyzing reasons for delays of payments.
• Trained new temp hires on the dynamics of interbank compensation, letter of credit, collections, cash letters, SWIFT, CHIPS, and FEDWIRE payments.
11/1998 - 9/1999
