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Michelle M

Lead Help Desk Analyst

Occupation:

Help Desk Specialist

Location:

Cranford, NJ

Education Level:

High School/GED

Will Relocate:

YES

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Highly motivated experienced Help Desk Analyst. Exceptional technical and customer service skills. Team player, and enjoy a fast paced environment.

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COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 6/2005 - Present
Rasa Floors (Confidential) 12/2002 - 2/2005
Fast Track Delivery Service (Confidential) 1/2002 - 12/2002
Bank of America (Confidential) 7/2000 - 1/2002
Fina Oil and Chemical (Confidential) 6/1998 - 7/2000
Fina Oil and Chemical (Confidential) 1/1995 - 6/1998
Crown Media (Confidential) 2/1993 - 12/1995
Olympia, Inc. (Confidential) 11/1989 - 12/1992
US Army (Confidential) 11/1985 - 10/1989
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CollapseAccomplishments

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Lead Help Desk Analyst at the Bank of New York: • Provide end-user and phone support for employees and clients to include application support for Lotus Notes, Remote Connectivity (VPN/ Shiva Support), Open Systems/ Mainframe Support, Novell Password, Active Directory Password support and various other types of applications • Shift Lead for the Help Desk on a rotating basis • Incident Coordinator for Severity 1 issues affecting multiple users. Responsible for opening bridges and sending Management pages. • Lead Role in JPMC application testing. Responsible for updating and distributing Testing Issue Tracker. • Train new Help Desk Analysts • Provide Online Banking Support for Private Clients
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