3/2008 - 5/2008

Department of Veterans Affairs

Entry Level

• • Process all incoming and outgoing mail, and distribute the mail to the proper recipients. • Provide administrative support to the doctors and the chief resident. • Access database to look up information on the computer, to make sure mail is correctly routed. • Sign for receipts for the doctor’s luncheons. • Assist the staff residents with special projects.

11/2005 - 1/2008

RHA Realty

Entry Level

• Keep calendars, setup meetings, make travel arrangements, and appointments for upper management staff. • Provide general clerical and administrative support to upper management staff. • Greet the public, answer multi line telephones and direct to the proper individual. • Handle all incoming and outgoing mail. Prepare reports, and correspondence for upper management. • Maintain all office filing and information storage system. • Perform information filing and retrieval services. Maintains databases, correspondence files, information files, mailing lists, and other related information. • Responds to Email inquiries, questions, and information requests from the public. • Create spreadsheets on every property sold, or under contract.

3/1999 - 10/2005

Department of Treasury

Entry Level

• Contact customers through correspondence to obtain information. • Perform a wide range of research on cases, using computer generated materials. • Make adjustments to customer accounts, perform necessary transactions. • Process cases with multiple year adjustments and restricted interests. • Prepare documents and memos, which explain the factual and technical details of every action taken on each case. • Provide technical support to customers, regarding case issues and other related matters. • Provide customer service in a cold calling environment.

8/1998 - 2/1999

Crawford & Company

Entry Level

• • Research insurance claims. • File insurance claims. • Create and maintain log for each insurance claims processed. • Scan and copy insurance claims. • Reviewed insurance claim, before releasing to management. • Provide clerical support to management. • Communicate with management, regarding volume of insurance claims processed.

4/1997 - 7/1998

Health & Human Services

Entry Level

• Answer multiple line telephones. • Forward telephone calls to the appropriate individual. • Process payroll transactions • Perform administrative duties. • Prepare letters and memos for management. • Schedule classes and meetings for management. • Provide customer service support.

1994

High School/GED Degree

Lithonia High School

• high school