CV, Curriculum Vitae and Online Resumes
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Over fifteen years of experience in the banking industry rising to the level of Assistant Vice President and Operations Manager with a focus on business development and operational efficiencies. • Strategic Planning • Team Coaching & Development • Goal Setting/KPIs • Data Solutions, Analysis & Trending • Sales/Marketing • Customer-Focused Partnerships • Client Loyalty • Solutions/Consultative Selling • Market Penetration • Continuous ImprovementIdeal Companies: BOA, Wells Fargo,
Tags: Operations Manager , Banking Managment, Customer Service
As a Customer Care, Customer Experience leader, I provide visionary and operational leadership to high performance teams. I am skilled in supporting multi site operations ranging from 450- 950 seats. In director level and VP roles, I have transformed customer organizations and enabled measurable improvements in operating expenses, quality, service levels, customer loyalty and team retention. Whether leading post acquisition integrations, rebuilding mission critical business functions or sp...Ideal Companies: Centerpoint Energy, SAIC, Netflix, Natera, Square Trade, Amazon, Google, Turn, Everbridge
Tags: Process Improvement, Enterprise Performance, Customer Satisfaction, Business Continuity, Revenue Recovery, Sales
Dynamic Manufacturing and Operations executive with more than 15 years of leadership experience guiding teams and improving processes using lean techniques. Proven track record of crafting and executing strategies that reduce costs, improve service, drive revenue growth, and increase profitability. Keen sense of client and business needs with proven ability to identify expense-savings and revenue generating opportunities.Ideal Companies: Boeing, Spirit AeroSystems, MOOG, PCC
Tags: Operation, Lean, Manufacturing
I am a results-driven and accomplished marketing and communications leader who creates dynamic and effective efforts (direct/digital/social) that produce results and exceed expectations. Excels in establishment and nurturing of relationships with all levels of management, vendors, colleagues, volunteers and constituents. With a solid commitment to excellence, I lay the foundation for long-term success and profitability of an organization.Ideal Companies: Johnson & Johnson; Rutgers University; LifeCell; Phillips; RB
Tags: social media, strategy, communications, direct marketing, project management, digital marketing, PR, process management, creative services, marketing services, in-house agency, data driven decisions
Experienced Consultant, Problem Solver, Analyst, and Information Technology Manager Change Management and Business Process Analyst. Work experience at Corporate-level and Organizational-Level Management and Staff. Skills include: Training Return on Investment Assessments, Project Management, Team and Group Leadership, Counterpart and Senior Leader Advising, Strong Oral and Written Communicator, Excellent Facilitator/InstructorTags: Analyst, Business Process Improvement, Information Technology, Management, Military Exercise, Cyberspace, Training, Assessment, Subject Matter Expert